Your Support Tickets are Important to Us!

July 6, 2005, 2:35 am

We would like to stress the importance of using our Support Ticket System in the Client Center.

Here are a few points we’d like to share with you:

1) Using the support ticket system in the Client Center allows us to identify you and your account immediately, thus, allowing us to respond to your needs more quickly.

2) The Support Tickets send out relevant alerts to all our staff allowing the properly concerned department or suppoer personnel to address your issues quickly.

3) Easy to monitor. All discussions are stored and all people involved will be able to review and update the tickets at the appropriate time. Unlike plain emails, no one can claim that tickets were not responded to.

4) Safe and secure. We occasionally receive support requests via email or instant messages which are not validated. Not validated in the sense that we cannot ascertain the identity of the proponents. With the Client Center, we can always be sure it is the respective client (or his authorized representative) who requests the ticket.

5) It tracks our performance. We can easily trace the time stamps of each ticket and review how fast we address tickets. That way, we will know when it is time to add more staff to our team.

We hope that you have deem these points as critical to our service to you. Always give us a visit even if to say thank you or commend one of our staff for the special attention they give to you. Our forums are always open for discussion and we’d be glad to see you at our corporate blog (www.ploghost.com/blog/).

Posted by yuga under: Announcements

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