Tips for getting good customer support.

June 2, 2005, 4:12 pm

Got this link from Markku about “getting good customer support“.

I would also like to add the ff.:

• Your hosting provider spent a lot of time, effort and money investing in a Support System to streamline their services and shorten resolution time. It was put in place for a good pupose. Familiarize how it works and make good use of it.
• Troubleshooting an issue involves replicating the error or problem. So, give as many information as possible like your OS, connection type, ISP, etc.
• The Control Panel is your best friend. Most of what you need to know are there as well as the tools to help you fix the issue before hitting the support button.
• There is such a thing as the F.A.Q., Knowledgebase and Forum. A lot of the basic questions are already answered there. Just use the search feature to find where it’s at.

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