DNS & Networking Tools

June 2, 2005, 3:03 am

Whenever we hit a snag or someone claims that something is wrong with their website, one of the first places I visit to check on the problem is DNSReport.com. It’s basically a simple online tool to check if your domain or site is working or not. In short, it will tell you if there is really something wrong with your domain or your hosting. Just type in your domain name and hit the submit button. It will show you a list of information and theDNS analysis (which is either Passed, Warn or Failed). It should give you an almost perfect “Passed” result just like this. If you get a red “Failed” result on at least one, then it’s time to get some support.

Likewise, a more comprehensive one is DNSStuff.com. It has dozens of usefull tools one can use, with the more frequently ones ranging from the WHOIS LookUp, Tracert and Ping to check if your site is accessible from other parts of the world.

Half the time, the cause of problem is just local — slow connections, ISP issues, corporate/school LAN restrictions, firewalls (like ZoneAlarm), and browser problems. With these tools, you can quickly get a second opinion.

Posted by admin under: Hosting

Tips for getting good customer support.

Got this link from Markku about "getting good customer support". I would also like to add the ff.: Your hosting provider spent a lot of time, effort