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Frequently Asked Questions

Please read thru the Frequently Asked Questions to find answers to your questions before sending us an email inquiry.

How long have you been into this business?
How do I pay for the hosting?
What is Shared Hosting? Can I host multiple domains in one account?
What are the settings for the nameservers?
What type of technical support do you offer the clients?
Do I need a domain for my hosting?
How long will it take to process my orders?
Do you support installation of forums?
Do you allow SSH access?
Can you register a domain for me?
Can I access my email via the web?
What if I exceeded my alloted bandwidth?
What if I decided to upgrade my hosting?
Do you offer Reseller hosting and Dedicated Server management?
Do you offer custom hosting plans?
Do you allow websites with adult subject matter?
How will I be able to get more help or support?
I have more questions, where can send them?

How long have you been in this business?
We have been running the web hosting business for over 2 years now. In that short span of time, we have serviced over 500 clients and registered close to 700 domains. Our client base are mostly Philippine local businesses and individuals, majority of which are running online journals or web blogs, but we have also been serving clients from countries such as Belgium, Austria, Japan, Saipan, U.S. and the U.K.

Our forums will attest to the kind of support and customer care we provide to our clients.

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How do I pay for the hosting?
There are several ways you can remit us for the payment: bank tranfers thru BPI, Equitable-PCI, and MetroBank; checks, Postal Money Order and other remittance options. Just tell us what would be the most convenient for you and we'll try our best to accomodate you.

Deposits can also be made to any the following accounts:

Account Name: Abraham Olandres

Bank of the Philippine Islands ( BPI )
Account Type : Savings
Account Number : SA 3566-1241-52
Account Branch : Buendia-Pasong Tamo Branch
..........................................................................
Banco De Oro ( BDO )
Account Type : Savings
Account Number : 464-0027-381
Account Branch : Robinson's-Equitable Tower Branch
..........................................................................

You can post your deposits to any branch of the above mentioned banks.

We accept Credit Card payments thru Paypal payments. Just inform us that you will be using these mode of payment when you sign-up so we can give you more details. Additional fees and charges thru these channels will be shouldered by the client.

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What is Shared Hosting? Can I host multiple domains in one account?

Shared Hosting is the ability to host seperate websites from your account or park multiple domains depending on the package you have purchased. Parked domains are simply seperate domain names parked on top of your main domain. Websites per account is where a seperate domain name is parked on to a sub folder to look as though it is a seperate account. These features are provided for free on all packages except Plan 75 and are available as paid extras on all packages.

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What are the settings for the nameservers?


Paladin Server
ns1.ploghost.net : 67.18.222.203
ns2.ploghost.net : 67.18.222.204

Tauren Server
ns3.ploghost.net : 72.36.132.202
ns4.ploghost.net : 72.36.132.203

Pandaren Server
ns13.donutbai.com : 72.36.206.42
ns14.donutbai.com : 72.36.206.43

ArchMage Server

ns1.donutbai.com : 72.232.43.82
ns2.donutbai.com : 72.232.43.83

Druid Server
ns5.donutbai.com : 72.36.152.82
ns6.donutbai.com : 72.36.152.83

Avatar Server
ns15.donutbai.com : 72.232.194.154
ns16.donutbai.com : 72.232.194.154

WinHost Server
ns3.donutbai.com : 65.98.69.97
ns4.donutbai.com : 65.98.69.98


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What type of technical support do you offer the clients?
Our primary mode of support is via the HelpDesk. We try our best to provide all necessary technical support to our clients. E-mail, SMS and Instant Messenger are also convenient when applicable. We will also offer off-site or remote technical assistance like configuration, installation and data restore at a minimal fee.

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Do I need a domain for my hosting?
Normally, you might want to have your own domain to match with our hosting. However, if you wish so, we can provide you with a sub-domain for free. This can be found at http://youraccount.ploghost.com

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How long will it take to process my orders?
We will try our best to process your requests and accounts the soonest possible time. It would normally be somewhere between 12 - 24 hours from the time of order. It could also be much faster than that.

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Do you support scripts installations?
Most bulletin board softwares are allowed in our servers. You will find some which can be auto-installed thru cPanel's Scripts Library (phpBB & Invisionboard, etc.). There are also softwares which could prove very useful for bloggers like the b2, phpNuke and paBox.

However, we restrict the following: UltimateBBS, IkonBoard, CGI/Perl version of YABB, Proxy scripts, IRC scripts, Anonymizer, Chat rooms not included as standard in the cPanel, phpShell and similar scripts.

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Do you allow SSH access?
We only allow SSH access upon request with valid reasons. We will also require you to fax us an identification card (SSS, Driver's License, Passport ID) and a signed Terms of Agreement.

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Can you register a domain for me?
Yes. We can register a domain for you. It's a one-time fee of P600 for a year for Top Level Domains such as .com, .net and .org. For other domains like .com.ph, .ws, .us, .biz, or .info, please see our price list.

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Can I access my email via the web?
Yes. You can access it via your cPanel or www.yourdomain.com/webmail/.

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What if I exceeded my alloted bandwidth?
By default, your site will be disabled/suspended if it reaches the allowable monthly bandwidth. However, you can opt to have us automatically upgrad your account to the next higher plan before it reaches quota. We will just send you a revised billing for that month.

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What if I decided to upgrade/downgrade my hosting account?
You can upgrade anytime you want, with NO EXTRA charge whatsoever. We'll just charge you the price difference the following month.

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Do you offer Reseller Hosting and Dedicated Server management?
We have different Resellers Hosting and Dedicated Server Management Programs. Click here to learn more about it. As a reseller, we will have complete anonimity and your clients will not trace your account back to us.

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Do you offer custom hosting plans?
Send us an email of your requirements and we'll give you a quote how much it will cost.

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Do you allow websites with an adult subject matter?
We do not allow sites which contain materials of pornographic nature.

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How will I be able to get more help or support?
Our primary mode of Technical Support is via the HelpDesk. This is our public support forums where a lot of general and technical topics have been discusses. Tutorials and Help Guides are also regularly published to help improve our service.

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I have more questions, where can I send them ?
Please email us at sales@ploghost.com

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