Terms of Service
Money Back Guarantee. Customers are entitled to a partial or full
refund within 7 days of the initial order being placed. This
will be issued in the same method as originally used by the customer.
Cases involving offline methods of payment will be refunded using
a personal cheque or other online methods most convenient to both
The 7-day money back guarantee does not apply and will not be issued
if more than 50% of allocated data transfer has already been used
on the web hosting account. This money back guarantee does not apply
to domain name registrations or if the account has breached these
terms and conditions prior to cancellation.
After the 7 day introduction period, no refunds will be issued for
account cancellations on a monthly payment schedule. Accounts on a
yearly payment schedule are entitled to a pro rated refund taking
only full months into account when calculating refund due. If cancellation
of the account is caused by the customer breaching these terms and
conditions no refund will be issued. No refunds are issued for domain
We have not accepted a customer application and order until account
setup and you receive the 'welcome' email including all details
specific to your account. Until this time, we reserve the right to
refuse, cancel or reject any order made by the customer. In such cases,
a full refund will be made using the same method as payment was originally
Under no circumstances must our servers be used for the hosting of,
reference to or linking to any of the following:
- nudity, pornography, anything of a sexual, lewd, or obscene nature;
- violations of any copyright or any other right of any third party;
- threatening, abusive, harassing, defamatory statements;
- promotion of illegal activities (hacking, cracking, etc);
- information or software containing or about any kind of virus;
- hate speech or hate propaganda;
- the collection of personal information for illegal purposes;
- content deemed by us at our sole discretion to be harmful to us
Banned Scripts. We do not allow the use of the following
scripts on our servers:
CGI/Perl version of YABB
Chat rooms not included as standard in the cPanel
phpShell and similar command execution scripts
FormMail (versions prior to 1.91)
Only the chat room scripts provided for the customer in their control
panel are allowed on our server. Any other scripts found will be disabled
and the account suspended in serious or repeat cases.
/ Unsolicited Mass E-mail. The sending of Unsolicited Commercial
Email (SPAM) through our servers promoting any website or through
third party servers promoting a website hosted by us can result in
the suspension or termination of the customers web hosting account
without refund. Mailing lists may be operated as long as individuals
choose to subscribe to receive mailings and the mailing list software
in use is that provided in our supplied control panels. Any complaints
received are taken seriously and will be investigated.
Contact Information. The customer
is responsible for keeping their contact details up to date in their
billing control panel. We cannot be held responsible for communication
mixup's as a direct result of the customers failure to update their
Sensitive Data. Customers are responsible
for keeping their usernames, passwords and other sensitive data safe.
If a breach is suspected, the customer is required to request a change
of login details by contacting support staff.
Payment schedules. The customer agrees to supply
appropriate payment for the services received from us in advance of
the time period during which such services are provided.
Invoices. All invoices will be sent via email and a printable
version downloadable from the site. Customers are required to pay
their invoice in advance at the beginning of each payment term using
the available method of your choice within 5 working days of the invoice
Bank Charges. Customers are responsible
for the provision of sufficient funds in their account and we will
not be held responsible for any charges incurred as a result of overdrawing
of the bank account or credit card or as a result of failed transactions.
Suspension. We reserve the right to suspend any account
after 5 working days have passed without due payment being received.
Any added time for payment will be at our sole discretion.
Regularity and policy. Backups
are made each day on an incremental basis and each week on a full
basis, however, no guarantees are made of any kind as to the integrity
of these backups. Backup measures are in place to assist in the event
of hardware failure warranting a full system restore and no data can
be obtained from backups on a single account basis. All customers
are strongly advised to regularly download their own backups from
their control panel where a zipped archive is provided daily of all
account files and databases.
Use of Server Resources
CPU & Memory.
All accounts are monitored for their use of server resources. If any
account is using a high amount of server resources we will contact
the customer to discuss the issue with them. In serious cases where
an account is using a considerably large amount of system resources
(memory, CPU etc.) the account may be suspended or script disabled
without notice to maintain the smooth running of the server.
Data Transfer and Webspace Allocations. Customers can
request a package upgrade or temporary resource increase at the costs
available to view on our website at http://www.ploghost.com. It is
the sole responsibility of the customer to contact us in advance of
requiring extra resources to prevent account suspension. In most cases,
accounts are automatically suspended when their resource limits have
If a breach of these terms and conditions is found we will, at our
sole discretion, determine whether it is a serious or minor breach.
If a serious breach of these terms is found we reserve the right to
suspend the account(s) of the customer in question or disable any
part of the account before contacting them. We will however make an
attempt to contact the customer prior to suspension in the event of
a minor breach using the email address we have on record for your
account. If no reply is received within 3 days we will escalate the
status of the breach to a serious breach and may suspend the account(s).
In the event that a resold account is the subject of the breach we
will make every effort to contact the reseller before taking action.
In serious cases we may have to suspend or disable part of the account
before contacting the reseller.
Limitation of Liability & General Terms
We are not responsible for any claimed damages, which may result from
our servers going offline, or being unavailable for any reason. This
includes damages which may result from the corruption or deletion
of data. The customer agrees to indemnify and hold us and our employees
harmless from any claims, damages, including but not limited to consequential
damages resulting from the use of the service which damages the customer
or any other party.
We will cooperate fully with investigations of violation of systems
or network security at other sites and will cooperate with law enforcement
authorities in the investigation of possible criminal violations.
Customers who violate these terms may incur in criminal or civil liability.
For clients with multiple accounts and resellers, we reserve the right
to suspend all accounts should the main account owner violate these
terms and conditions in a manner deemed by us to be extremely serious.
In the event that we are unable to contact a reseller account holder
to pursue payment, we reserve the right to contact their customers
to inform them of the situation. We also reserve the right to contact
a resellers customers if they are 'abandoned' by the reseller account
We will be the sole arbiter as to what constitutes a violation of
these terms and conditions. The failure by a customer to meet or follow
any of the above terms and conditions is grounds for account suspension
plogHost.com reserves the right to add, delete, or modify
these Terms and Conditions, our hosting packages, prices and website
at any time with notice provided via WWW and announcements in our
forum and/or customer control panel(s). All customers are encouraged
to check this document at least once a month to ensure they are aware
of any changes.